Epps, S. K., Kidd, J., Negro, T., & Sayles, S. L. (2016). Rethinking Customer Service Training: A Curricular Solution to a Familiar Problem.
Style de citation Chicago (17e éd.)Epps, Sharon K., Judith Kidd, Toni Negro, et Sheridan L. Sayles. Rethinking Customer Service Training: A Curricular Solution to a Familiar Problem. 2016.
Style de citation MLA (9e éd.)Epps, Sharon K., et al. Rethinking Customer Service Training: A Curricular Solution to a Familiar Problem. 2016.
Attention : ces citations peuvent ne pas être correctes à 100%.