APA (7th ed.) Citation

Epps, S. K., Kidd, J., Negro, T., & Sayles, S. L. (2016). Rethinking Customer Service Training: A Curricular Solution to a Familiar Problem.

Chicago Style (17th ed.) Citation

Epps, Sharon K., Judith Kidd, Toni Negro, and Sheridan L. Sayles. Rethinking Customer Service Training: A Curricular Solution to a Familiar Problem. 2016.

MLA (9th ed.) Citation

Epps, Sharon K., et al. Rethinking Customer Service Training: A Curricular Solution to a Familiar Problem. 2016.