Mungin, M. (2017). Stats Don't Tell the Whole Story: Using Qualitative Data Analysis of Chat Reference Transcripts to Assess and Improve Services.
Citazione stile Chigago Style (17a edizione)Mungin, Michael. Stats Don't Tell the Whole Story: Using Qualitative Data Analysis of Chat Reference Transcripts to Assess and Improve Services. 2017.
Citatione MLA (9a ed.)Mungin, Michael. Stats Don't Tell the Whole Story: Using Qualitative Data Analysis of Chat Reference Transcripts to Assess and Improve Services. 2017.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.