Guardado en:
| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1978
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ183726 |
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- A Staffing Model for Telephone Reference Operations Sampson, Gary S. College Libraries Library Services Library Standards Mathematical Models Personnel Needs Reference Services Telephone Communications Systems A model is provided for staffing telephone reference operations which allow for the balancing of staffing requirements and reference delivery standards. Telephone service is assumed, but it should be equally applicable to any reference queuing situation. (Author)