Rubin, R. J. (1990). Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).
Chicago Style (17th ed.) CitationRubin, Rhea Joyce. Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere). 1990.
MLA (9th ed.) CitationRubin, Rhea Joyce. Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere). 1990.
Warning: These citations may not always be 100% accurate.