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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1996
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ526294 |
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Table of Contents:
- Saying What We Will Do, and Doing What We Say: Implementing a Customer Service Plan. Wehmeyer, Susan And Others Academic Libraries Higher Education Improvement Programs Library Policy Library Services Library Standards Policy Formation Program Development Program Implementation Theory Practice Relationship User Satisfaction (Information) Users (Information) Contends that the corporate literature on customer service is significantly applicable to academic libraries, and chronicles the development, implementation, and evaluation of a customer pledge at the Wright State University Libraries in Dayton, Ohio. The text of the fall 1995 version of the service pledge is appended. (BEW)