Salvato in:
| Autori principali: | , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2000
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ618364 |
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Sommario:
- Measuring Service Quality at Yale University's Libraries. Nitecki, Danuta A. Hernon, Peter Academic Libraries Evaluation Methods Higher Education Improvement Information Services Library Development Library Services Measurement Techniques Quality Control User Needs (Information) Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)