Cita APA (7a ed.)

Martensen, A., & Gronholdt, L. (2003). Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System.

Cita Chicago Style (17a ed.)

Martensen, Anne, y Lars Gronholdt. Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System. 2003.

Cita MLA (9a ed.)

Martensen, Anne, y Lars Gronholdt. Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System. 2003.