Guardado en:
| Autores principales: | , |
|---|---|
| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2003
|
| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ676501 |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Tabla de Contenidos:
- Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System. Martensen, Anne Gronholdt, Lars Foreign Countries Library Collections Library Research Library Services Library Surveys Measures (Individuals) Structural Equation Models User Satisfaction (Information) Users (Information) Describes the development and application of a structural equation model, which allows librarians to qualitatively measure library users' perceived quality, satisfaction, and loyalty with a library and the degree to which elements of library services, collections and environments contribute to perceptions. Reports results of a survey of users at Danish libraries. (Author/LRW)