APA (7th ed.) Citation

Ciocco, R., & Huff, A. (2007). Mission IM-Possible: Starting an Instant Message Reference Service Using Trillian.

Chicago Style (17th ed.) Citation

Ciocco, Ronalee, and Alice Huff. Mission IM-Possible: Starting an Instant Message Reference Service Using Trillian. 2007.

MLA (9th ed.) Citation

Ciocco, Ronalee, and Alice Huff. Mission IM-Possible: Starting an Instant Message Reference Service Using Trillian. 2007.

Warning: These citations may not always be 100% accurate.