Paterson, N. (2011). An Investigation into Customer Service Policies and Practices within the Scottish College Library Sector: A Comparison between the Customer Service Exemplars from the Retail Sector with Current Scottish College Library Practice.
Style de citation Chicago (17e éd.)Paterson, Neil. An Investigation into Customer Service Policies and Practices Within the Scottish College Library Sector: A Comparison Between the Customer Service Exemplars from the Retail Sector with Current Scottish College Library Practice. 2011.
Style de citation MLA (9e éd.)Paterson, Neil. An Investigation into Customer Service Policies and Practices Within the Scottish College Library Sector: A Comparison Between the Customer Service Exemplars from the Retail Sector with Current Scottish College Library Practice. 2011.