Paterson, N. (2011). An Investigation into Customer Service Policies and Practices within the Scottish College Library Sector: A Comparison between the Customer Service Exemplars from the Retail Sector with Current Scottish College Library Practice.
Chicago-Zitierstil (17. Ausg.)Paterson, Neil. An Investigation into Customer Service Policies and Practices Within the Scottish College Library Sector: A Comparison Between the Customer Service Exemplars from the Retail Sector with Current Scottish College Library Practice. 2011.
MLA-Zitierstil (9. Ausg.)Paterson, Neil. An Investigation into Customer Service Policies and Practices Within the Scottish College Library Sector: A Comparison Between the Customer Service Exemplars from the Retail Sector with Current Scottish College Library Practice. 2011.