Cita APA (7a ed.)

Radford, M. L., Radford, G. P., Connaway, L. S., & DeAngelis, J. A. (2011). On Virtual Face-Work: An Ethnography of Communication Approach to a Live Chat Reference Interaction.

Cita Chicago Style (17a ed.)

Radford, Marie L., Gary P. Radford, Lynn Silipigni Connaway, y Jocelyn A. DeAngelis. On Virtual Face-Work: An Ethnography of Communication Approach to a Live Chat Reference Interaction. 2011.

Cita MLA (9a ed.)

Radford, Marie L., et al. On Virtual Face-Work: An Ethnography of Communication Approach to a Live Chat Reference Interaction. 2011.