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| Main Authors: | , , , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2011
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ954579 |
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Table of Contents:
- On Virtual Face-Work: An Ethnography of Communication Approach to a Live Chat Reference Interaction Radford, Marie L. Radford, Gary P. Connaway, Lynn Silipigni DeAngelis, Jocelyn A. Reference Services Interaction Computer Mediated Communication Synchronous Communication Interpersonal Communication Nonverbal Communication Librarians Professional Identity Communication (Thought Transfer) Communication Skills Ethnography Content Analysis Transcripts (Written Records) Reader Text Relationship College Students Erving Goffman's theoretical framework and concept of face-work has the potential to greatly increase the understanding of interpersonal dynamics in computer-mediated communication realms. This research used an ethnography of communication approach and the concept of face-work to analyze the transcript of an interaction between a librarian and a library user in a Web-based virtual reference service environment. This highly goal-oriented interaction, even though it lacks the immediacy of face-to-face interaction, was found to be a rich source of face-work.