Citazione Stile APA (7a Edizione)

Murphy, S. A., & Cerqua, J. (2012). Implementing the Customer Contact Center: An Opportunity to Create a Valid Measurement System for Assessing and Improving a Library's Telephone Services.

Citazione stile Chigago Style (17a edizione)

Murphy, Sarah Anne, e Judith Cerqua. Implementing the Customer Contact Center: An Opportunity to Create a Valid Measurement System for Assessing and Improving a Library's Telephone Services. 2012.

Citatione MLA (9a ed.)

Murphy, Sarah Anne, e Judith Cerqua. Implementing the Customer Contact Center: An Opportunity to Create a Valid Measurement System for Assessing and Improving a Library's Telephone Services. 2012.