Murphy, S. A., & Cerqua, J. (2012). Implementing the Customer Contact Center: An Opportunity to Create a Valid Measurement System for Assessing and Improving a Library's Telephone Services.
Chicago Style (17th ed.) CitationMurphy, Sarah Anne, and Judith Cerqua. Implementing the Customer Contact Center: An Opportunity to Create a Valid Measurement System for Assessing and Improving a Library's Telephone Services. 2012.
MLA (9th ed.) CitationMurphy, Sarah Anne, and Judith Cerqua. Implementing the Customer Contact Center: An Opportunity to Create a Valid Measurement System for Assessing and Improving a Library's Telephone Services. 2012.
Warning: These citations may not always be 100% accurate.