Nanayakkara, S., Wickramasinghe, V., & Samarasinghe, G. (2020). Emotional intelligence towards strengthening the linkage between internal business processes and customer service performance: Evidence from the Sri Lankan Banking Industry. Zenodo.
Chicago-Zitierstil (17. Ausg.)Nanayakkara, S.M, V. Wickramasinghe, und G.D Samarasinghe. Emotional Intelligence Towards Strengthening the Linkage Between Internal Business Processes and Customer Service Performance: Evidence from the Sri Lankan Banking Industry. Zenodo, 2020.
MLA-Zitierstil (9. Ausg.)Nanayakkara, S.M, et al. Emotional Intelligence Towards Strengthening the Linkage Between Internal Business Processes and Customer Service Performance: Evidence from the Sri Lankan Banking Industry. Zenodo, 2020.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.