Cita APA (7a ed.)

Nanayakkara, S., Wickramasinghe, V., & Samarasinghe, G. (2020). Emotional intelligence towards strengthening the linkage between internal business processes and customer service performance: Evidence from the Sri Lankan Banking Industry. Zenodo.

Cita Chicago Style (17a ed.)

Nanayakkara, S.M, V. Wickramasinghe, y G.D Samarasinghe. Emotional Intelligence Towards Strengthening the Linkage Between Internal Business Processes and Customer Service Performance: Evidence from the Sri Lankan Banking Industry. Zenodo, 2020.

Cita MLA (9a ed.)

Nanayakkara, S.M, et al. Emotional Intelligence Towards Strengthening the Linkage Between Internal Business Processes and Customer Service Performance: Evidence from the Sri Lankan Banking Industry. Zenodo, 2020.